Free Standard shipping to the United Kingdom – delivery in 3-5 business days

Refund policy

  • Return window: 30 days from the date of delivery.
  • Condition of returned items: new and unused, in their original condition (and in their original packaging where possible).
  • Exchanges: accepted. You can choose an exchange instead of a refund.
  • Which items you can return: both faulty and non-faulty items.
  • Return method: by post, to the return address below.
  • Return shipping costs: you, the customer, pay for return shipping and arrange your own return label.
  • Restocking fee: none. Returns are free of any restocking fee.
  • Refund time: we issue refunds within 14 days of receiving the returned item.

Who we are and how to contact us

This website, https://runtheplay.shop, is run by Northrn Arb. Please contact us here about any return, exchange or cancellation:

  • Email: contact@runtheplay.shop
  • Phone: 01539292259
  • Address: Northrn Arb, Woodlands, Stainton, Penrith, CA11 0ES, United Kingdom

Our 30-day return window (voluntary return guarantee)

You can return items bought from Northrn Arb within 30 days from the date of delivery. You don’t need to give a reason. This return guarantee is something we choose to offer. It is in addition to your legal rights and does not limit them. Your statutory right to cancel is not affected (see “Your statutory right to cancel” below).

Conditions for returns

  • Items must be new and unused and in their original condition, and in their original packaging where possible.
  • Please send the item back so that it reaches us within 30 days from the date of delivery.
  • Returns are accepted for both faulty and non-faulty items.

Exchanges

You can ask for an exchange instead of a refund. When you contact us about your return, tell us which item you would like instead.

Return shipping costs

You, the customer, pay the cost of returning items to us. You are responsible for arranging and paying for your own return postage and label. We do not charge a restocking fee. Your statutory rights for faulty or wrongly delivered items are not affected (see “Faulty or wrongly delivered items” below).

How to return an item

  • Step 1: Tell us you want to return an item by emailing contact@runtheplay.shop, calling 01539292259 or writing to our address. Please include your order number and say whether you want a refund or an exchange. You can also use the model cancellation form below, but you don’t have to.
  • Step 2: Pack the item securely, in its original packaging where possible.
  • Step 3: Post the item to our return address at your own cost: Northrn Arb, Woodlands, Stainton, Penrith, CA11 0ES, United Kingdom.

We recommend using a tracked postal service and keeping your proof of postage. We are not responsible for items that are lost on their way back to us.

Refunds

  • We issue refunds within 14 days of receiving the returned item. If you are cancelling under your statutory right to cancel, we will refund you within 14 days of the day we receive the goods back or the day you give us evidence that you sent them, whichever comes first.
  • We refund you using the same payment method you used for the original order, unless you have clearly agreed to something else. You will not pay any fees for the refund.
  • All prices are in GBP (£) and include VAT. Refunds include VAT.
  • Delivery within the United Kingdom is free (Standard delivery, 3–5 business days), so there is no outbound delivery charge to refund.
  • If a returned item has lost value because it was handled more than was needed to check its nature, characteristics and functioning, we may reduce your refund by that amount, as the law allows.

Your statutory right to cancel (Consumer Contracts Regulations 2013)

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a legal right to cancel your contract within 14 days without giving a reason. This 14-day period is the legal minimum. It is already included in our 30-day return window, which goes beyond it.

Cancellation period

The statutory cancellation period ends 14 days after the day you, or someone you name (other than the carrier), receive the goods. If you ordered several items that are delivered separately, the period ends 14 days after you receive the last item.

How to cancel

To cancel, send us a clear statement of your decision, for example by email, by post or by phone, using the contact details above. You can use the model cancellation form below, but you don’t have to. You meet the deadline if you send your cancellation notice before the cancellation period ends.

Returning goods after cancelling

You must send the goods back to us at the return address above without undue delay, and no later than 14 days after the day you tell us you are cancelling. You pay the direct cost of returning the goods.

Exceptions

The statutory right to cancel does not apply to some types of goods. These include goods made to your specification or clearly personalised, goods that can deteriorate or expire quickly, and sealed goods that are not suitable for return for health or hygiene reasons once you have unsealed them.

Faulty or wrongly delivered items (Consumer Rights Act 2015)

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. These rights apply in addition to our 30-day return window and your statutory right to cancel, and are not affected by them.

  • Short-term right to reject (30 days): if an item is faulty, you can reject it and get a full refund within 30 days of delivery.
  • Repair or replacement: after that, or if you prefer, you can ask for a repair or a replacement. If the repair or replacement fails or isn’t possible, you may be entitled to a price reduction or a final right to reject.
  • Within 6 months of delivery: a fault that shows up during this time is presumed to have been there at delivery, unless we can prove otherwise.
  • Longer-term claims: you may be able to claim for faulty goods for up to 6 years from delivery in England, Wales and Northern Ireland, or 5 years from discovering the fault in Scotland.

If you received a faulty or wrong item, please contact us at contact@runtheplay.shop or on 01539292259 before you send anything back, and include your order number and a description (photos help). Your statutory rights for faulty or wrongly delivered items apply in full.

Payment methods

We accept the following payment methods: American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, UnionPay and Visa. Refunds go back to the payment method you used for the order.

Your personal data

We use the personal data you give us when you return, exchange or cancel only to handle your request. We do this in line with the UK GDPR and the Data Protection Act 2018.

Model cancellation form

Complete and return this form only if you want to cancel the contract. You don’t have to use it.

To: Northrn Arb, Woodlands, Stainton, Penrith, CA11 0ES, United Kingdom
Email: contact@runtheplay.shop

  • I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
  • Ordered on [*] / received on [*]:
  • Order number:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

[*] Delete as appropriate.