Free Standard shipping to the United Kingdom – delivery in 3-5 business days

Shipping

This shipping policy explains how Northrn Arb (https://runtheplay.shop) delivers orders, including delivery areas, delivery times, shipping costs and accepted payment methods. It does not affect your statutory rights as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Delivery Area

We currently deliver to addresses within the United Kingdom.

Shipping Costs

  • Standard shipping to the United Kingdom: Free

All prices are shown in pounds sterling (GBP) and include VAT. Because standard shipping is free, the price shown at checkout is the total you pay for your order.

Delivery Times

Orders with standard shipping are delivered within 3-5 business days. Business days are Monday to Friday, excluding UK public holidays.

If we are unable to deliver your order within the stated timeframe, we will let you know. In any event, unless otherwise agreed, we will deliver your order no later than 30 days after the contract is made, as required by the Consumer Rights Act 2015. If we fail to do so, you are entitled to the remedies provided by law, including treating the contract as ended and receiving a full refund.

Order Tracking

Once your order has been dispatched, we will send you a confirmation email. If you have any questions about the status of your order, please contact us using the details below.

Receiving Your Order

Please make sure the delivery address you provide at checkout is complete and correct. The goods remain at our risk until they are delivered to you or to a person you have nominated to receive them.

Please check your order on arrival. If your parcel is damaged, items are missing or you receive the wrong item, please contact us as soon as possible at contact@runtheplay.shop so we can resolve the issue. Your statutory rights in respect of faulty or incorrectly delivered goods remain unaffected.

Payment Methods

We accept the following payment methods at checkout:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

Returns

30-Day Return Window (Voluntary Return Guarantee)

In addition to your statutory rights, we offer a voluntary return guarantee: you may return items within 30 days from the date of delivery. Key conditions:

  • Returns are accepted for both defective and non-defective products.
  • You may choose an exchange instead of a refund.
  • Items must be new and unused, in their original condition (and in original packaging where possible).
  • Returns are made by mail to: Woodlands, Stainton, Penrith, CA11 0ES, United Kingdom.
  • Return shipping costs are paid by the customer. You are responsible for arranging and paying for the return label and postage.
  • No restocking fee is charged.
  • Refunds are issued within 14 days of receiving the returned item.

Your statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 is included within this 30-day return window and remains unaffected. Faulty or incorrectly delivered items remain covered by your statutory rights under the Consumer Rights Act 2015.

Contact Us

If you have any questions about shipping or your order, please contact us: